Terms of Service

These Terms of Service ("Terms") are a legal agreement between you, or the organisation you represent ("you", "your"), and Document Bundler ("Document Bundler", "we", "us", "our"). They govern your access to and use of the Document Bundler website, application, and related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are agreeing on behalf of an organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

1. Definitions

• Customer Content means the documents, files, text, and other material you upload to or generate through the Service.
• Free plan means the no-cost tier of the Service.
• Paid plan means any subscription tier with a fee (currently "Pro").
• AI features means the optional AI review and AI chat functions.
• Documentation means the help and guidance we publish for the Service.

2. The Service

Document Bundler is a software-as-a-service tool that assembles, OCRs, indexes, and merges document collections into a single paginated PDF bundle, designed for legal, investigative, and compliance teams. We continually develop the Service and may add, change, or remove features. For material changes that reduce core functionality of a Paid plan you are on, we will give reasonable advance notice.

3. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate registration details and keep them up to date.
• You are responsible for keeping your credentials secret and for all activity under your account, including any colleagues or users you invite.
• You must tell us promptly at hello@documentbundler.com if you suspect any unauthorised use of your account.
• You may sign in with a password or with "Continue with Google"; if you use Google sign-in, your use of Google's authentication is also subject to Google's own terms.

4. Subscriptions, fees, and renewals

• Paid plans are billed in advance, monthly or annually, in GBP, through our payment processor Stripe.
• Subscriptions renew automatically for further periods of the same length until cancelled, at the price then in effect for your plan.
• You can cancel at any time from Settings, in the Plan and subscription area. Cancellation stops the next renewal and takes effect at the end of the current paid period; you keep Paid features until then.
• Prices are shown exclusive of VAT and any other applicable taxes. Where VAT or other taxes apply, they will be added at checkout.
• We may change our prices. For an existing subscription, any price change applies from the start of your next renewal period, and we will give you reasonable notice beforehand so you can cancel if you do not accept the new price.
• Fees are non-refundable except as set out in our Refund Policy, which forms part of these Terms.

5. Failed payments and downgrade

If a renewal payment fails, we will retry it and email you. After a 7-day grace period your account is automatically downgraded to the Free plan. Your existing bundles remain accessible: the most recently edited bundle stays editable, and older bundles become read-only. No further charges are taken while you are on the Free plan. Full detail is in the Refund Policy.

6. Refunds

Our refund position is set out in the Refund Policy. In short: business customers do not have a statutory cooling-off right, but we will consider a pro-rated refund of unused time at our discretion. Consumers have the statutory cooling-off rights described in that policy.

7. Your content and the licence you give us

You retain all ownership of your Customer Content. We do not claim any rights in it beyond the limited licence you grant here. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, and display Customer Content solely to operate and provide the Service to you. This includes OCR, text extraction, page counting, metadata extraction, indexing, merging into a PDF, and, where you enable it, AI review.

• You are responsible for your Customer Content and for having all rights and lawful bases needed to upload and process it through the Service.
• Where Customer Content contains personal data, we process it as your processor under the Data Processing Agreement, which forms part of these Terms.
• We do not use your Customer Content to train our own or any general AI model.

8. AI features

AI features are optional and available on Paid plans. They are off until you enable them. When enabled, the relevant document text and your prompts are sent to an AI provider to generate output, as described in our Privacy Policy. AI output is provided for assistance only. It may be incomplete or wrong, it is not legal advice, and it must not be relied on without your own professional review. You are responsible for checking any AI output before you act on it.

9. Acceptable use

You agree not to:

• upload or process content you do not have the legal right to upload or process;
• use the Service to break any law, court order, or third-party right;
• upload malware, or content that is unlawful, infringing, or harmful;
• attempt to gain unauthorised access to, disrupt, reverse engineer, scrape, or overload the Service or its infrastructure;
• circumvent usage limits, access controls, or billing;
• resell, sublicense, or make the Service available to third parties without our written agreement;
• use the Service to build a competing product.

We may set reasonable technical limits (for example on file sizes, page counts, or request rates) to keep the Service stable and fair for everyone.

10. Our intellectual property

The Service, including its software, design, branding, and Documentation, is owned by us or our licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more. The "Document Bundler" name and logo are our trade marks; you may not use them without our written permission. If you send us feedback or suggestions, we may use them freely to improve the Service without any obligation to you.

11. Third-party services

The Service relies on third-party providers (for example for hosting, payments, storage, optional cloud import, and optional AI), and it can connect to services you choose, such as Dropbox or your own AI provider key. Those third parties are listed in our Privacy Policy with links to their terms and policies. Your use of a third-party service is governed by that third party's own terms, and we are not responsible for it.

12. Privacy and data protection

How we handle personal data is described in our Privacy Policy. Where we process personal data inside your Customer Content, we do so as your processor on the terms of our Data Processing Agreement, which forms part of these Terms.

13. Availability

We aim for high availability but we do not promise that the Service will be uninterrupted or error-free. We may carry out maintenance, deploy updates, and occasionally take the Service offline. We will try to give advance notice of planned downtime and to keep any disruption short. We do not currently offer a separate service level agreement.

14. Suspension and termination

• You may stop using the Service at any time, cancel your subscription, and (optionally) ask us to erase your account under the Privacy Policy.
• We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or the public. Where it is reasonable to do so, we will give you notice and a chance to fix the problem first.
• On termination, your right to use the Service ends. You can export your bundles before your account closes. After closure we delete Customer Content and retain financial records as set out in the Privacy Policy and Data Processing Agreement.

15. Warranties and disclaimers

We provide the Service with reasonable care and skill. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we exclude all other warranties, conditions, and terms, whether express or implied, including any implied terms of satisfactory quality, fitness for a particular purpose, and accuracy of OCR or AI output. You are responsible for verifying any output before relying on it. Nothing in this section limits the statutory rights of a consumer.

16. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Subject to that:

• we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or for any indirect or consequential loss;
• we are not liable for loss or corruption of Customer Content to the extent it results from your own acts, your failure to keep your own copies, or a third-party service you chose to connect;
• our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of the amount you paid us in the 12 months immediately before the event giving rise to the claim, or £100.

17. Indemnity

If you are using the Service for business purposes, you agree to indemnify us against reasonable losses, damages, and costs we incur arising from your Customer Content, your use of the Service in breach of these Terms, or your breach of any law or third-party right. This section does not apply to you as a consumer.

18. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice by email or through the dashboard at least 30 days before they take effect. If you continue to use the Service after the effective date, you accept the updated Terms. If you do not accept them, you should cancel before they take effect.

19. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or failures of third-party providers, internet or power failures, strikes, government action, or natural events. We will take reasonable steps to limit the impact and to resume normal service.

20. General

• Assignment. You may not assign or transfer these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets, on notice to you.
• Entire agreement. These Terms, together with the Refund Policy, Privacy Policy, and Data Processing Agreement, are the entire agreement between us about the Service and replace any earlier agreement on the same subject.
• Severability. If any provision is found invalid, the rest stays in force.
• No waiver. If we do not enforce a right, that is not a waiver of it.
• Notices. We may give you notice by email or through the dashboard. You can reach us at hello@documentbundler.com.
• No third-party rights. Except as stated, no one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

21. Governing law and jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you keep the right to bring proceedings in the courts of the part of the UK where you live, where the law requires.

22. Contact

Questions about these Terms: hello@documentbundler.com. Related documents: the Privacy Policy, the Data Processing Agreement, and the Refund Policy.